Effective: 7 October 2025
Who we are: SplendidLife Stays (we, us) is a small holiday-stays business based in Dorset, United Kingdom. If you have any questions about this policy or want to exercise your data rights, email us at info@splendidlifestays.co.uk.
Data protection (GDPR / UK law)
We comply with the UK GDPR and Data Protection Act 2018. SplendidLife Stays is the data controller and uses the personal data you provide (e.g. name, email, phone, message) to respond to enquiries and deliver services. Our lawful bases are your consent and our legitimate interests in running the website. You have rights to access, correct, delete or restrict your data and to complain to the ICO—contact info@splendidlifestays.co.uk to exercise them.
What personal data we collect
When you contact us through the website we normally collect only the information you provide in the contact form, such as:
- Name
- Email address
- Phone number (if you add it)
- Message content
We may also collect basic technical data automatically when you visit the site (IP address, browser type, pages visited, device type) for basic website maintenance and analytics.
Important: users cannot upload files or other user-generated content to our website.
How we use your data
We use your personal data to:
- Respond to enquiries and messages you send us.
- Provide booking related information or follow up about stays if relevant.
- Maintain and improve the website (e.g., performance monitoring and analytics).
- Comply with legal obligations if required.
Our legal basis for processing is normally your consent (when you send us a message) and our legitimate interest in running and improving the website and services.
Who we share data with
We may share your data with a small number of trusted service providers who help us run the site and send/receive email (for example: web host, email provider, analytics services). These providers act as data processors under contract and we do not sell your personal data.
If any processing takes place outside the UK/EU we will ensure appropriate safeguards are in place (for example standard contractual clauses) to protect your data.
Cookies & analytics
We use cookies and similar technologies for basic site functionality and to understand how the site is used. Non-essential analytics or marketing cookies will only be used with consent where required. You can control cookies via your browser settings.
How long we keep your data
We retain personal data only as long as necessary for the purpose it was collected — generally for no longer than two years after your last contact — unless law requires otherwise or you ask us to keep/erase data earlier.
Your rights
You have the right to:
- Request access to the personal data we hold about you.
- Request correction of inaccurate data.
- Request deletion of your data (where we are not required to retain it).
- Ask us to restrict or object to processing.
- Request a copy of your data in a portable format.
- Withdraw consent at any time (where we rely on consent).
To exercise any of these rights, email info@splendidlifestays.co.uk with “Privacy request” in the subject and we’ll respond promptly.
Security
We take reasonable technical and organisational measures to protect personal data from unauthorised access, loss or misuse. Because no system is perfect, we cannot guarantee absolute security, but we review and update our practices regularly.
Changes to this policy
We may update this policy from time to time. The “Effective” date above will change when we do. If there are major changes affecting how we use your data we will make a reasonable effort to inform you.